Sales Training Video – The sound and tone of your voice.

How to be a Professional Salesperson.©
Free Sales Training Video Series – The sound and tone of your voice.

The sound and tone of your voice.

You may think you know what you sound like but unless you’ve recorded yourself you really don’t.  I’ve recorded sales reps’ conversations with customers only to hear them tell me afterward, they couldn’t believe it was them talking.  More interestingly, they would say things like, “I didn’t realize I sounded so timid, or loud or so vague.”

The sound and tone of your voice is especially important if you use the phone to make your living.  When you make a call you need to sound:

  • Calm
  • Confident
  • Knowledgeable
  • Happy
  • Business-like

If you’re serious about being a sales professional start recording yourself.  Record yourself when you’re practicing cold calling or as a dress rehearsal for the big closing call.  Then, record yourself on the call with your prospect or customer.  One of the great things about recording yourself is that you have instant feedback.  Part of any good system is to deliver the feedback right away.  Over time (even minutes) feedback loses its effectiveness.

Note:  In some states, it is illegal to record a conversation without letting the other person know they are being recorded.  I am not suggesting that you do anything illegal, in any way.  Use this practice and self-improvement tool the best way it’s practical.

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