How to be a Professional Salesperson.©
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Sales Training - The sound and tone of your voice.
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You may think you know what you sound like but unless you’ve recorded yourself you really don’t. I’ve recorded sales reps’ conversations with customers only to hear them tell me afterward, they couldn’t believe it was them talking. More interestingly, they would say things like, “I didn‘t realized I sounded so timid, or loud or so vague.”
The sound and tone of your voice is especially important if you use the phone to make your living. When you make a call you need to sound:
Note: In some states, it is
illegal to record a conversation without letting the other person know
they are being recorded. I
am not suggesting that you do anything illegal, in any way.
Use this practice and self-improvement tool the best way it’s
Sales Homework – This week break out whatever recording mechanism you have available and start recording and listening to yourself. It will take your game up a couple notches. It just might make the difference between winning and losing.
Sales Managers – Do what you can to put a recording system in place. Then, insist on having your sales reps record themselves. This is a tremendous coaching opportunity. It can also give you great insight into the deals your reps are working on along with what’s working and what is not, with those deals. You may hear a pattern.
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© 2012 Louie Bernstein . Copyrighted material. All rights reserved.